Refund policy

Return & Refund Policy

Thank you for shopping with Ttiiideexx.

We want customers to understand their return and refund options before making a purchase.

1. 60-Day Return Policy

Customers may request a return within 60 calendar days of receiving their order.

To begin a return, please contact our customer support team at service@mallvic.com.

Returns must be reviewed and authorized before products are sent back.

2. Return Eligibility

To qualify for a standard return, items should:

Be in their original condition.
Be unused, unworn, and unwashed where applicable.
Include original packaging, accessories, and product components where reasonably possible.
Include proof of purchase or an order number.

Certain products may have additional return restrictions for hygiene, health, safety, or legal reasons. Any applicable product-specific restrictions should be disclosed before purchase.

These conditions do not limit customers' statutory rights concerning defective or incorrectly supplied products.

3. How to Request a Return

To request a return:

Email service@mallvic.com within 60 calendar days of delivery.
Include your order number and the item you wish to return.
Explain the reason for your return.
Wait for our return instructions and designated return address.
Send the item according to the instructions provided.

Please do not return products without contacting us first.

4. Return Shipping Costs

Change-of-Mind Returns

For returns requested because of personal preference, ordering mistakes, or a change of mind, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us with your order details and, where helpful, photographs of the issue.

Where the problem is attributable to us, we will provide an appropriate remedy, including covering reasonable return shipping costs when a return is required.

5. Refund Processing

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be initiated to the original payment method within 3–5 business days.

Additional time may be required for your bank or payment provider to post the refund to your account.

6. Exchanges

If you would like to exchange a product, please contact customer support to discuss the available options.

Exchanges are subject to product availability and the circumstances of the request.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be possible once an order has been processed or dispatched.

If the order has already shipped, the applicable return procedure may be required.

8. Missing Refunds

If your approved refund has not appeared, please first check with your payment provider.

If you still need assistance, contact us with your order number.

9. Customer Rights

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be waived under applicable law.

10. Contact Information

Store: Ttiiideexx
Legal Business Name: FlashSight Trendcraft LLC
Business Address: 1650 Borel Pl #100, San Mateo, CA 94402, United States
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Support Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time